Frequently Asked Questions

With a relatively young industry there are still many questions that people may have about cannabis products and our service. Use the handy list below to help you navigate any questions you may have. If you can’t find the answers to your questions here, don’t hesitate to contact us or call us at 9712291281

Delivery Process

Where do you deliver?

Currently, we can only deliver to residential addresses within the city limits of Portland, Oregon Multnomah County. While some addresses may say Portland they may not be within our legal delivery boundary, we use Portland Maps to check the validity of each address.

Can you deliver to my hostel, hotel, dorm or work?

No, unfortunately it is against regulations for us to deliver to any place of business. An AirBnB is ok though!

What do I need to be accepted for a delivery?

You must be 21 years or older, unless you have a valid OMMP card and can provide proof. You must have a valid ID that matches the name of the person receiving the order, follow the links Acceptable Identification.

Please Note: For the safety of our staff, we ask that new customers who want to pay with cash for their first order send us a selfie holding their ID so that we can confirm the legitimacy of the ID. If you do not feel comfortable with sending a selfie we will ask that you send a photo of a piece of mail with your name on it or set up a pre-paid account with Stronghold or Canpay. We appreciate your cooperation!

Do I have to be present to receive my order?

Yes, state law requires that the person who places the order (or has their name associated with the order) must be present to receive the order. If you are ordering for someone else as a gift please provide their information (full name, DOB, email or phone number) in the notes section of your order or contact us through email at customercare@kushcartpdx.com or call at 9712291281 to help set up the delivery

What are your hours of delivery?

Our first delivery leaves the building at 1pm with our first time frame being 1pm – 2pm. If a time is not selected at checkout, or ASAP is selected, we will schedule the delivery to be done between 1-3 hours from the time the order was accepted. Same-day deliveries must be placed and accepted by 7:45pm, if an order is placed after this time it will be scheduled for the following day (1-3pm).

Is there a delivery fee?

No, we do have a delivery minimum of $30 – $40 pre-tax depending on delivery location.

Are your menu prices before or after tax?

Before tax. The state wide 20% tax will be added at the end of checkout. If you’re a medical card holder, tax will not be added at checkout.

How many times can I order?

We can only legally make one delivery per day to any household. This means that only 1 person from the household can order per day. Each daily order must also follow the daily sales limits of products, see more below in the How much can I order? section.

Payment process

Payment process

We accept cash, canpay, and Stronghold. Learn more below.

Can I pay with a debit or credit card?

Currently we can not accept typical credit and debit cards. We do, however, use the CanPay Debit App. It’s similar to Venmo or PayPal but for the cannabis industry. We also accept Stronghold payments which is an ACH payment method where electronic bank-to bank payments are made directly from your approved account. See below for more details on Stronghold or Canpay.

What is Stronghold?

Stronghold is a system that initiates and accepts automated clearing house (ACH) payments. The ACH is the primary system that agencies use for electronic funds transfer (EFT). With ACH, funds are electronically deposited in financial institutions, and payments are made online. Customers DO NOT need to create any new or extra accounts, you simply choose the Stronghold payment option at the checkout screen and link your bank account to Stronghold Pay. Once linking the accounts you will be able to select this payment option for future purchase without having to link the bank account again. Also, multiple bank accounts can be added or removed from one’s account. Though we do not charge a delivery fee, Stronghold payment does require a $2 fee for each purchase and that fee DOES NOT count towards the minimum purchase limit.

What is Canpay?

Canpay Debit is a third party payment service that uses electronic ACH transfers so that you can pay from your bank account. Sign up here and download the app here. Once you’ve signed up and downloaded the app you can generate a 9-digit pin and QR code which expires within 30 minutes. Enter the 9-digit pin at check out and we will process your payment.

Products

How much can I order?

Recreational Daily Limits

  • 2oz of flower
  • 5 grams of concentrates
  • 16oz of edibles in solid form
  • 72oz edibles liquid form

OMMP Daily Limits

  • 8 oz of flower
  • 5 grams of concentrates
  • 16oz of edibles in solid form
  • 72oz edibles liquid form

Oregon only allows one delivery per day to be made to any residence regardless of how many people order. This also means that one residence is subject to the daily sales limits. Even if multiple people are of legal age to place an order within a household their delivery must meet the Oregon daily sales limits of cannabis

Return Policy

Click the link for more information

How will my delivery be handled?

We do our best to be discreet with our deliveries.

Customer Accountability

3-strikes policy

A delivery attempt begins when a notification is sent to the phone number attached to the member’s profile. If a member does not have payment ready or is not available for the provided time frame resulting in the driver leaving and needing to re-attempt delivery, we will work with that customer to get them their order when they are available and if time allows. Once a chosen time frame is agreed upon between Kush Cart and the member, the delivery will be re-attempted at that time. If the re-attempted delivery is again unsuccessful we will continue to work with the member to successfully complete the delivery but this will result in 1-strike attached to the members profile. 3-strikes in 6 months will result in a 30-day suspension on the members profile and refund for the order if necessary. This means that a member may be able to place an order but it will not be accepted until the suspension is over. 1-strike will be attached to a member’s profile for 6 months. If after the 30-day suspension is served and the member receives 3 more strikes within 1-year, the following suspension will last 3-months.This policy is to ensure that all of our customer’s time is treated fairly and we maintain our commitment to a high level of service.

Medical Patient?

We provide a 15% discount to all OMMP card holders. Discount provided automatically at checkout.